Billing Support ONLY:
WINDOWS AND WINDOWS MEDIA PLAYER ONLY!
1) Please make sure your Windows Media Player has the following settings:
2) Please be aware that you must be connected to the internet in order to acquire your licenses for playback. If you are having problems acquiring your license please be sure you are not running filtering software (Netnanny, etc.) that may prevent you from connecting. Also, please be aware that some ISPs will also filter your access if you have set your security restrictions at a high level. Please check with your ISP to verify that you are not being restricted from thrillfuck.com or drmnetworks.com.
3) If you are getting an message that says an error occurred while verifying the license, please use the following link to restore corrupted licenses for your Microsoft Media Player: http://support.microsoft.com/KB/810422.
If you are still having problems, use the following Compatibility Test Link in order to get more information: http://ct.drmnetworks.com
If your issues are not addressed here or you have other video playback problems please fill out the following form. We will contact you by email. Please be sure that you do not have spam filtering set to 'high' as this may block incoming email from us.
ALL FIELDS ARE REQUIRED
Support response is within 24-48 hours, but may be slightly longer on
weekends or holidays.